Mustafa Kuğu Networking TÜRKİYE Founder

      MK Mustafa Kuğu saptr ntg DANIŞMANLAR danışmanlar mena umman İnovasyon inovasyon bizim komşular TURKIYE Events Turkic board mentor low-code no-code lowcode nocode mentorturkiye

      Mustafa Kuğu

      Networking TÜRKİYE Founder

      DR.LÜTFİ ŞİMŞEK
      CEO

      CEO danışmanlar gana gine uganda dubai afrika gine togo bizim komşular inşaat construction BT İHRACAT Grubu ihracat mentorturkiye libya medikal sağlık chairperson

      DR.LÜTFİ ŞİMŞEK

      CEO

      İLHAN BAĞÖREN
      CEO

      BT İHRACAT Grubu ihracat chairperson AI Kurumsal mentorturkiye Turkic network ksa saudi arabia İLHAN BAĞÖREN usa hindistan india 5g 6g telekom mobil mobilite ai yapay zeka usa amerika abd körfez gcc gulf mena asya hindistan abd azerbaycan özbekistan ispanya İspanya mentor CEO

      İLHAN BAĞÖREN

      CEO

      İBRAHİM KAHYA İŞ DANIŞMANI

      İBRAHİM KAHYA İŞ DANIŞMANI almanya bankacılık saptr

      İBRAHİM KAHYA

      İŞ DANIŞMANI

      ERTUĞRUL ERBAY
      SMART-B ve Beylikdüzü Bel. İnovasyon ve Tek. Müdürü

      Beylikdüzü Bel. İnovasyon ve Tek. Müdürü kuluçka girişim startup inovasyon belediye mentorturkiye

      ERTUĞRUL ERBAY

      Beylikdüzü Bel. İnovasyon ve Tek.

      SERDAR KARADAYI SESTEK CEO/GM

      ivr ai aritificial intelligence software tts stt bot chatbot sentiment analysis AI Kurumsal

      SERDAR KARADAYI

      SESTEK CEO/GM

      ALİ RAMAZAN TAK br/> Medeniyet Teknopark GM

      kuluçka girişim startup inovasyon ingiltere dubai gsyo girişim fon girişimcilik BT İHRACAT Grubu ihracat CEO ceo

      ALİ RAMAZAN TAK

      Medeniyet Teknopark GM

      Raid Bader DataLiva Founder

      cpa cfo bütçeleme AI Kurumsal ai uygulamalar ai liderlikler ai güncel ai haber ai kurumsal ai arge ai saptr Raid Bader dataliva livabudget mrp erp MRP ERP Bütçeleme bütçeleme RAİD mena ürdün iş zekası BI BT İHRACAT Grubu ihracat cfo cpa budgeting cpm odoo sap chairperson

      Raid Bader

      DataLiva Founder

      KENAN ONAK EURASIA MOBILEFEST EXPOHIS CEO

      mobile siber ai yz yapay zeka girişim etkinlik liderleri TURKIYE Events BT İHRACAT Grubu ihracat

      KENAN ONAK

      EURASIA MOBILEFEST EXPOHIS CEO

      SONER ŞEKER EURASIA MOBILEFEST

      mobile siber ai yz yapay zeka girişim etkinlik liderleri TURKIYE Events BT İHRACAT Grubu ihracat almanya board

      SONER ŞEKER

      EURASIA MOBILEFEST

      AHMET BAŞARAN CEO NETMERA

      ai ai software customer automation crm push notification cx customer engagement mobile BT İHRACAT Grubu Turkic ihracat AI Kurumsal ai uygulamalar ai liderlikler ai güncel ai haber ai kurumsal ai arge

      AHMET BAŞARAN

      CEO NETMERA

      LATİF ULU Kadir Has Teknopark GM

      kuluçka girişim startup inovasyon gsyo girişim fon girişimcilik BT İHRACAT Grubu ihracat gm genel müdür ceo

      LATİF ULU

      Kadir Has Teknopark GM

      SEZGİN ERZAN Biruni Teknopark GM

      kuluçka girişim startup inovasyon gsyo girişim fon girişimcilik gm genel müdür ceo BT İHRACAT Grubu ihracat

      SEZGİN ERZAN

      Biruni Teknopark GM

      MUSTAFA KÖKÇE Direktör Reklam ve Film Yönetmeni

      sanat film dizi yönetmen televizyon tv ekran reklam

      MUSTAFA KÖKÇE

      Direktör Reklam Film Yönetmeni

      SERKAN SEYHAN Adenyum

      IRAK ırak DANIŞMANLAR danışmanlar BT İHRACAT Grubu ihracat almanya board saptr

      SERKAN SEYHAN

      ADENYUM

      MÜGE KOCAHAN SourceCollective

      UMMAN Oman Muscat Maskat MENA GCC Gulf Körfez DANIŞMANLAR BT İHRACAT Grubu ihracat

      MÜGE KOCAHAN

      UMMAN

      Özgür Durmaz Mentör

      DANIŞMANLAR danışmanlar BT İHRACAT Grubu ihracat Turkic

      Özgür Durmaz

      Mentör

      Tuna Vehaplar Kartal Dubai UAE KSA MENA

      Tuna Vehaplar Kartal Dubai UAE KSA MENA DANIŞMANLAR danışmanlar afrika mena körfez gcc gulf suudi arabistan BT İHRACAT Grubu ihracat retail perakende

      Tuna Vehaplar Kartal

      Dubai UAE KSA MENA

      MAMOUN BESAİSO
      MENTOR

      MAMOUN BESAİSO MENAMERGER.COM DANIŞMANLAR danışmanlar mena ırak gcc gulf körfez umman bizim komşular BT İHRACAT Grubu ihracat

      MAMOUN BESAİSO

      MENAMERGER.COM

      Arif Emre Şıvgın
      CTO | OpenAI Expert AIASISTANPRO.COM

      Arif Emre Şıvgın AIOFIS.COM openAI bizim komşular BT İHRACAT Grubu ihracat board MK saptr AI Kurumsal AI Expert AI Proje AI ai uygulamalar ai liderlikler ai güncel ai haber ai kurumsal ai arge

      Arif Emre Şıvgın

      AIASISTANPRO.COM

      MURAT DEVELİ AÇILIMSOFT CEO

      MURAT DEVELİ AÇILIMSOFT CEO yazılım teknopark firması yerli yazılım 3s yıldız teknopark ytü perakende BT İHRACAT Grubu ihracat saptr

      MURAT DEVELİ

      AÇILIMSOFT CEO

      VOLKAN TÜRKYILMAZ SAP/ERP Expert

      erp sap BT İHRACAT Grubu ihracat saptr

      VOLKAN TÜRKYILMAZ

      SAP/ERP Expert

      FİLİZ ÖZKAN
      TurkishTime CEO BT İHRACAT Grubu ihracat chairperson

      medya teknoloji sinema CEO

      FİLİZ ÖZKAN

      TurkishTime CEO

      HAKAN DUMAN EU PROJECTS MENTOR

      HAKAN DUMAN almanya germany airbus eskişehir eu ab teşvikler berlin hibeler iklim avrupa AB Proje Danışmanı BT İHRACAT Grubu ihracat mentorturkiye EU PROJECTS MENTOR DANIŞMANLAR danışmanlar

      HAKAN DUMAN

      EU PROJECTS MENTOR

      SALAH FATEEN NTG TÜRKİYE GM

      yazılım suudi arabistan ırak low code no code bizim komşular BT İHRACAT Grubu ihracat low-code no-code lowcode nocode saptr

      SALAH FATEEN

      NTG TÜRKİYE GM

      ÇETİN ÖZER PRISMCRM.COM GM

      inşaat yazılım kayseri beylikdüzü bizim komşular BT İHRACAT Grubu ihracat board Turkic

      ÇETİN ÖZER

      PRISMCRM.COM GM

      DR.MUSTAFA YANARTAŞ Akademisyen Düzce Ünv

      DANIŞMANLAR danışmanlar finans mis yazılım yerli yazılım akademisyen bizim komşular

      DR.MUSTAFA YANARTAŞ

      Akademisyen Düzce Ünv

      ERTAN BARUT TOBB eTURQUALITY

      ERTAN BARUT TOBB eTURQUALITY DANIŞMANLAR danışmanlar BT İHRACAT Grubu ihracat

      ERTAN BARUT

      TOBB eTURQUALITY

      MESBAH ATTYA NTG TÜRKİYE TEAM LEAD

      yazılım suudi arabistan ırak low code no code bizim komşular software low-code no-code low code no code lowcode nocode

      MESBAH ATTYA

      NTG TÜRKİYE TEAM LEAD

      NOUREDDIN ALY NTG TÜRKİYE Business Analyst

      yazılım suudi arabistan ırak low code no code bizim komşular software low-code no-code low code no code lowcode nocode

      NOUREDDIN ALY

      NTG TÜRKİYE Business Analyst

      Fatih Çakıcı Etopya

      DANIŞMANLAR danışmanlar afrika yazılım etopya BT İHRACAT Grubu ihracat

      Fatih Çakıcı

      Etopya

      DR.ÖMER HAKSEVER
      CFO

      ÖMER HAKSEVER CFO | CPA DANIŞMANLAR danışmanlar finans bizim komşular BT İHRACAT Grubu ihracat board cpa cfo bütçeleme yazarlar turkic

      DR.ÖMER HAKSEVER

      CFO | CPA

      RAHİM ALBAYRAK
      GLOTIFY.COM

      MENA CONSULTANT DANIŞMANLAR danışmanlar dubai abu dabi abu dhabi kuveyt katar bae körfez gcc gulf BT İHRACAT Grubu ihracat

      RAHİM ALBAYRAK

      GLOTIFY.COM

      RASHEED HAMAWİ
      SITEMOR.COM

      SITEMOR.COM DANIŞMANLAR danışmanlar ksa suudi arabistan dubia uae ceo Dubai dubai bizim komşular siber güvenlik BT İHRACAT Grubu ihracat

      RASHEED HAMAWİ

      CEO

      GÖNÜL KAMALI DERNEK BAŞKANI

      yasad yazılım stk member yk başkanı

      GÖNÜL KAMALI

      DERNEK BAŞKANI

      Aytan Haydarkhanli AZERBAYCAN New Generation Managment CEO

      rUSYA Türki Turkic DANIŞMANLAR AZERBAYCAN asya BT İHRACAT Grubu ihracat Turkic

      Aytan Haydarkhanli

      New Generation Managment CEO

      OLCAY ÇAT GM EnSight

      fintek fintech data veri ai yz finance finans CEO BT İHRACAT Grubu ihracat AI Kurumsal

      OLCAY ÇAT

      GM CEO

      MUSTAFA ŞIPKA FONANGELS GM

      kuluçka girişim startup inovasyon kitle fonlama gsyo girişim fon girişimcilik BT İHRACAT Grubu ihracat

      MUSTAFA ŞIPKA

      FONANGELS GM

      HİLAL ÜNAL SEDEC

      savunma defence defence etkinlik liderleri TURKIYE Events BT İHRACAT Grubu ihracat chairperson

      HİLAL ÜNAL

      SEDEC

      AYKUT SEYREK YAZILIM BŞK.V. Bursa B.Beld.

      dx dijital dönüşüm cio türkiye bursa belediye yazılım donanım board

      AYKUT SEYREK

      YAZILIM BŞK.V. Bursa B.Beld.

      UK LONDON

      MEHMET ÖZALP UK LONDON UK LONDON LONDRA ingiltere İngiltere danışmanlar avrupa BT İHRACAT Grubu ihracat almanya

      MEHMET ÖZALP

      UK LONDON

      ÇAĞLAR ÇOBANOĞLU

      low code no code CIO TÜRKİYE IT DİREKTÖR siber network

      ÇAĞLAR ÇOBANOĞLU

      IT DİREKTÖR

      ERKAN ÖZKAN

      dx dijital dönüşüm low code no code CIO TÜRKİYE bizim komşular siber network IT DİREKTÖR

      ERKAN ÖZKAN

      IT DİREKTÖR

      AYHAN ÖNAL BEENEO.COM

      almanya otomotiv sensör iot avrupa gebze Gebze / Bilişim Vadisi mobilite enerji

      AYHAN ÖNAL

      BEENEO.COM

      ALPER SARIBAL

      CIO TÜRKİYE IT DİREKTÖR siber network

      ALPER SARIBAL

      IT DİREKTÖR

      MUSTAFA MERAL

      CIO TÜRKİYE IT DİREKTÖR siber network

      MUSTAFA MERAL

      IT DİREKTÖR

      YAVUZ O.

      CIO TÜRKİYE IT DİREKTÖR siber network saptr

      YAVUZ O.

      IT DİREKTÖR

      AHMET VELİOĞLU

      CIO TÜRKİYE IT DİREKTÖR siber network

      AHMET VELİOĞLU

      IT DİREKTÖR

      İSMAİL KUNDURACI

      CIO TÜRKİYE IT DİREKTÖR siber network saptr

      İSMAİL KUNDURACI

      IT DİREKTÖR

      ÇAĞLAYAN GÜRSOY

      CIO TÜRKİYE IT DİREKTÖR siber network saptr

      ÇAĞLAYAN GÜRSOY

      IT DİREKTÖR

      EMİN AĞIRMAN

      CIO TÜRKİYE IT DİREKTÖR siber network

      EMİN AĞIRMAN

      IT DİREKTÖR

      M. SERKAN POLAT LDAP CEO

      bt bilişim firma ceo siber network

      M. SERKAN POLAT

      LDAP CEO

      BURAK ŞEN

      CIO TÜRKİYE IT DİREKTÖR siber network

      BURAK ŞEN

      IT DİREKTÖR

      MUSTAFA YILMAZ

      CIO TÜRKİYE IT DİREKTÖR siber network

      MUSTAFA YILMAZ

      IT DİREKTÖR

      VEYSİ ÖZTÜRK

      CIO TÜRKİYE IT DİREKTÖR siber network

      VEYSİ ÖZTÜRK

      IT DİREKTÖR

      EMRAH DÜNDAR

      CIO TÜRKİYE IT DİREKTÖR siber network

      EMRAH DÜNDAR

      IT DİREKTÖR

      KEMAL KAYA

      CIO TÜRKİYE IT DİREKTÖR siber network saptr

      KEMAL KAYA

      IT DİREKTÖR

      HARUN ÇETİN

      CIO TÜRKİYE IT DİREKTÖR siber network

      HARUN ÇETİN

      IT DİREKTÖR

      ALPASLAN DOĞUSAN

      CIO TÜRKİYE IT DİREKTÖR siber network saptr

      ALPASLAN DOĞUSAN

      IT DİREKTÖR

      SAVAŞ ALTUNTAŞ

      low code no code CIO TÜRKİYE perakende IT DİREKTÖR siber network

      SAVAŞ ALTUNTAŞ

      IT DİREKTÖR

      SEDAT GÜNCEOĞLU

      bizim komşular yerli yazılım depo yönetim sistemi teknopark firması beylikdüzü

      SEDAT GÜNCEOĞLU

      ANADOLU YAZILIM

      ERKAN KILIÇ

      inşaat low code no code CIO TÜRKİYE bizim komşular IT DİREKTÖR board siber network saptr

      ERKAN KILIÇ

      IT DİREKTÖR

      NACİ AKYÜZLÜ BÜKREŞ, ROMANYA

      geri gönüşüm bükreş avrupa romanya

      NACİ AKYÜZLÜ

      BÜKREŞ, ROMANYA

      MEHMET AVŞAR

      low code no code CIO TÜRKİYE IT DİREKTÖR saptr

      MEHMET AVŞAR

      IT DİREKTÖR

      SEZER SELİM

      low code no code CIO TÜRKİYE IT DİREKTÖR

      SEZER SELİM

      IT DİREKTÖR

      ABDULLAH GİRGİN

      low code no code CIO TÜRKİYE perakende IT DİREKTÖR

      ABDULLAH GİRGİN

      IT DİREKTÖR

      GÜVEN ULUDAŞDEMİR

      low code no code CIO TÜRKİYE IT DİREKTÖR siber network saptr

      GÜVEN ULUDAŞDEMİR

      IT DİREKTÖR

      ERCAN ENÖZ xCIO HOLDİNG

      dx dijital dönüşüm low code no code CIO TÜRKİYE IT DİREKTÖR siber network saptr

      ERCAN ENÖZ

      xCIO HOLDİNG

      Ali Durmuş Kanada

      DANIŞMANLAR danışmanlar kanada amerika

      Ali Durmuş

      Kanada

      DİLEK DUMAN Danışman Bağımsız YK Yönetim Kurulu Üyesi

      finans BT İHRACAT Grubu ihracat

      DİLEK DUMAN

      Bağımsız YK Üyesi

      KADİR UÇAR
      ESAS EXPO CEO

      TURKIYE Events izmir İzmir İZMİR fuar konferans expo etkinlik liderleri BT İHRACAT Grubu ihracat

      KADİR UÇAR

      ESAS EXPO

      GÖKHAN TANYERİ AVUSTRALYA

      AVUSTRALYA avustralya avrupa BT İHRACAT Grubu ihracat

      GÖKHAN TANYERİ

      AVUSTRALYA

      EMİNE ATABEK

      dx dijital dönüşüm low code no code mentorturkiye CIO TÜRKİYE saptr

      EMİNE ATABEK

      IT DİREKTÖR

      Yrd.Doç.Dr.Ebu Yusuf Güven İÜ Cerrahpaşa

      LOW CODE LOWCODE nocode no code erp Siber Güvenlik SİBER GÜVENLİK siber güvenlik BT İHRACAT Grubu ihracat

      Yrd.Doç.Dr.Ebu Yusuf Güven

      İÜ Cerrahpaşa

      BASHEER HAMAWİ HA CONSULTANCY

      ai software drone consultants danışmanlar Dubai dubai ntg BT İHRACAT Grubu ihracat

      BASHEER HAMAWİ

      HA CONSULTANCY

      İFTİKHAR KHAN
      CTO

      CTO low code lowcode ntg pakistan

      İFTİKHAR KHAN

      CTO

      AHMED ALYAHYA Lawyer Avukat

      Hukuk suudi arabistan saudi arabia CONSULTANT CONSULTING DANIŞMANLAR danışmanlar ksa suudi arabistan saudi arabia Strategic Partnerships | Türkçe | Legal Investment Consultant | B2B | Advisor | LLB | Lawyer | 🇸🇦🌐🇹 ksa riyadh I actively provide consultancy services to foreign investors especially Turkish companies and merchants in the Kingdom of Saudi Arabia. I am pleased to offer business development services to Saudi Arabian entrepreneurs and companies interested in establishing professional commercial partnership ties with Turkish AI, software, hardware, construction, engineering, industrial, human resources, and manufacturing companies and more.

      AHMED ALYAHYA

      Lawyer Avukat KSA Turkiye

      BİNNUR DEMİRCİ DATALİVA Genel Müdür

      gm ceo genel müdür bt ihracat yazılım bütçeleme budget biruni teknopark firması dataliva DATALIVA Turkic saptr

      BİNNUR DEMİRCİ

      DATALİVA Genel Müdür

      Yusuf Fateen NTG Project Coordinator, Producer

      ntg lowcode low-code low code no-code nocode no code data software ksa saudi arabia istanbul İstanbul riyadh project management suudi arabistan mısır film movie cinema sinema dizi yapımcı direktör

      Yusuf Fateen

      NTG Project Coordinator, Producer

      Ömer YENİYAPAN IT Teknoloji Direktör

      istanbul hastane sağlık medikal kolan hastanesi ai yapay zeka yz AI Kurumsal projecio cioproje AI Proje cio ai uygulamalar ai liderlikler ai güncel ai haber ai kurumsal

      Ömer YENİYAPAN

      IT Teknoloji Direktör

      CENK SOYAK CEO - Call Center Studio | Entrepreneur | Musician

      istanbul ai yapay zeka yz AI Kurumsal AI ceo AI Kurumsal AI teknoloji yazılım çağrı merkezi call center ai uygulamalar ai liderlikler ai güncel ai haber ai kurumsal ai arge

      CENK SOYAK

      CEO - Call Center Studio | Entrepreneur | Musician

      Mohammad A. Abu Baker Founding Partner Hayatt Consulting

      dubai associate Versatile Transformative C-suite Board Executive| Strategy Development Execution | Operational Leadership | Change Management | Restructuring Efficiencies | FinTech Advancing to a senior executive level, I have embraced my Middle Eastern heritage and built a reputation across the MENA region, especially Türkiye and the Gulf, driving transformational change that enables organisations to minimise risks, conduct new business and meet their strategic goals. I know how the Turkish market operates, which places me in a strong position to assist companies seeking to access this territory while helping national businesses to expand into the Gulf region. My background in securities and operations ensures that I can provide insightful strategic advice and counsel. Thriving in highly regulated environments, I am proud of my time in the Palestine Exchange, progressing to senior operational positions, committee member and being accepted as Secretary of Board. I was able to revolutionise the capital market of Palestine and boost PEX’s market integrity. Cultivating productive relationships is one of my fortes; bringing parties together and instilling trust is essential – I empower others to achieve impressive results. I am always keen to share best practice with like-minded individuals and discuss new opportunities, so feel free to make contact. My Specialities: ✹Strategic Planning, Operations, Securities and Capital Markets ✹FinTech ✹Relationship Cultivation ✹Leadership ✹Stakeholder Engagement ✹Revenue Growth Profitability ✹Operational Efficiencies Cost Optimisation ✹Restructuring ✹Opportunity Development ✹Transformational Change ✹Risk Management Compliance ✹Board Level Advisory ✹Innovation ✹Networking

      Mohammad A. Abu Baker

      Founding Partner Hayatt Consulting

      Begarys Otarov EdTech | Investment | Startup Grow

      Doha, Qatar kazakhşstan Almaty Astana Digital Umma Ecosystem Astana, Kazakhstan turkic kazakistan almatı orta asya doha katar qatar I’m an Innovation Investment Consultant with a strong background in business development, market expansion, and startup growth across the MENA region and beyond. Over the years, I’ve helped organizations: • Identify untapped opportunities and optimize market entry strategies • Secure investments and manage fundraising processes • Develop sustainable business models in EdTech and other innovative sectors • Build strategic partnerships and drive product-market fit (PMF) Fluent in English, Russian, and Arabic, I bridge cross-cultural gaps and facilitate smooth collaboration among diverse stakeholders. Currently based in Doha, I’m focused on empowering businesses to thrive in the rapidly evolving MENA market by leveraging technology, data-driven insights, and scalable strategies. Key areas of expertise: • Investment Fundraising • Market Expansion Business Development • EdTech Innovation Management • Startup Mentorship PMF • Cross-Cultural Communication (English, Arabic, Russian) Let’s connect if you’re seeking guidance on market entry, fundraising, or innovation strategy in the MENA region. I’m always open to discussing new opportunities, partnerships, and collaborative projects.

      Begarys Otarov

      EdTech | Investment | Startup Grow

      Iskandar Tursunov Finance Uzbekistan

      Tashkent Islamic Finance Practitioner|Master candidate Islamic Finance Practice - INCEIF Istanbul Sabahattin Zaim University logo turkic Istanbul Sabahattin Zaim University

      Iskandar Tursunov

      Finance Uzbekistan

      SERDAR KAYAOĞLU DX ÖZBEKİSTAN

      SERDAR KAYAOĞLU DX ÖZBEKİSTAN DANIŞMANLAR danışmanlar asya özbekistan bizim komşular dx dijital dönüşüm BT İHRACAT Grubu turkic

      SERDAR KAYAOĞLU

      DX ÖZBEKİSTAN

      ÖZGE TEKALP Chief Customer and Project Officer | MBA, Digital Business

      coo cxo umman oman muscat bankacılık finans kart teknolojileri dx dijital dönüşüm digital transformation change management değişim yönetimi banktech fintech saptr As a seasoned Chief Customer Officer with over 20 years of experience in the banking and technology sectors, I have a proven track record of leading customer-focused strategies that drive growth and enhance customer experience. My expertise lies in developing engagement initiatives, building strong client and vendor relationships, and fostering a customer-centric culture across sales, marketing, delivery, and support teams. I have successfully led customer engagement hubs, digital banking operations, and customer success teams, delivering significant improvements in customer outcomes, operational efficiency, and profitability. Notable achievements include establishing a customer health score, initiating best use of technology practices in digital transformation, and forming a credit collection unit that improved outcomes by 56% with 50% enhanced efficiency, saving $15M in 3 years. I hold an MBA from the University of Rochester - Simon Business School and a Postgraduate Diploma in Digital Business from MIT and Columbia Business School. I am also certified in corporate governance, business coaching, and leadership.

      ÖZGE TEKALP

      Chief Customer and Project Officer | MBA, Digital Business

      ÖZGE TEKALP Chief Customer and Project Officer | MBA, Digital Business

      Danışmanlık BT Yönetimi Funds Enterprise Resource Planning (ERP) İş Süreçlerini İyileştirme saptr Through out my carreer I have focussed on improving businesses by high-tech methods by means of quality and effectiveness. Traveled around the globe, Europe, Americas, Far East seen a lot, experienced a lot, in different countries different cultures. Every country has a different response to high-tech some digest easily some are quite conservative. I have develeopped stong base of expertise on logistics, transportation management, supply chain management systems, warehouse automation, visibility systems on both transportation and warehousing what we call Logistics IT. Besides that, I have built, implemented ERPs, worked on global deployement projects, implementations, integrations and localisations. IT governance and security, ISO27001 certification, COBİT certifications was another aspect. Over the years, I have worked and served to many global brands like Apple, Siemens, Brightstar, Viessmann, Rehau, CNH, Limited Brands/Mast Global, Man Hummel and many others. Besides operational systems, I have implemented nearly all non-operational systems that a company needs like SAP Accounting, HR systems, SAP procurement systems, collaboration systems. Besides technical knowledge, I am proud to be one of the "out of the box" thinking acting executive with strong influential communication skills gained from my past Management Consultancy experiences. Now it's time to transfer all these experiences to other companies who wish to move forward fast, close the gaps and scale-up. I still have goals to accomplish and some dreams for myself, my family and my country, it's the journey that matters.... Expertise: Assesmrnts on Operational Excellence, Application Portfolio Management, Growth Strategies, MA Consulting and Mediation, Funds Grants, Warehouse Inventory Management, Integration, Optimisation Supply Chain Visibility Solutions, Distribution Networks Visibility, Localisation of internatiol ERP's, IT Governance Security, ISO27001, COBIT Mod

      Sevilay (Özdemir) Güven

      IT&L Danışmanlık Kurucu

      MOBILEFEST-2025 17-19 NİSAN İFM

      etkinlik siber güvenlik ai yapay zeka girişimcilik startup yz telekom mobil mobilite fintek fintech ödeme sistemleri etkinlikler expo fuar mk AI Kurumsal Turkic

      MOBILEFEST-2025

      17-19 NİSAN İFM

      DATALIVA Bütçeleme SAP Odoo MRP

      Turkic bütçeleme cfo cpa mali finansal mk AI Kurumsal ai uygulamalar ai liderlikler ai güncel ai haber ai kurumsal ai arge ai ürün 2022 Yılında Avrupa’nın en iyi “Bütçeleme çözüm sağlayıcısı” kategorisinde ilk 10 şirket arasında yer alma başarısı elde eden Dataliva Bilişim Hizmetleri A.Ş. ürünleri, 26 yıldır 6000’den fazla kurumsal kullanıcı tarafından, 20 farklı sektörde kullanılmaktadır. Dataliva ürünleri Livabudget ve Livaclick her ölçekten 300’ün üzerinde ulusal ve uluslararası şirket tarafından kullanılmaktadır. Livabudget ve Livaclick kurumsal performans yönetimi, bütçeleme, tahminleme, finansal planlama, iş zekası ile veri raporlama özellikleriyle ilaç, kimya, inşaat, perakende, savunma, tekstil, denizcilik, otomotiv, oto yedek parça, sağlık, tarım, madencilik, taşımacılık, mobilyacılık, güvenlik, temizlik, otelcilik, havacılık, medikal, eğitim, spor ve daha pek çok sektörde yer alan kurumların yönetsel karar alma destek süreçlerine iş zekası ile çözüm üretmektedir. Dataliva kullanıma hazır dijital çözümlerinin yanısıra, işletme performans yapısına özel kurgulanabilen özel dijital dönüşüm çözümleri sağlamaktadır. Dataliva, SAP ürün ailesinde yer alan Kurumsal Kaynak Planlama, Tedarik Zinciri Yönetimi, Fiori, Hana, Analitik, Müşteri ve Tedarikçi İlişkileri Yönetimi, İnsan Kaynakları Yönetimi başta olmak üzere çeşitli dijital dönüşüm hizmetleri sunmaktadır.

      DATALIVA

      Bütçeleme SAP Odoo MRP

      TELENITY DSP VAS Mobile Telecom ISV

      Turkic AI Kurumsal mk ilhan bağören isbi serbest bölge hindistan india location based telekom mobile operatör 5g 6g iletişim isv afrika abd usa africa orredoo katar qatar algeria cezayir azerbaycan cis asya Cost Optimization Monetization Telco Cloud Digital BSS Revenue Growth Digital Services VAS Consolidation Rich Communication Suite Managed Services Digital Services Aggregation Tracking Solutions Campaign Management Direct Carrier Billing Partner Management Service Subscription Manager Ooredoo Qatar Azercell Smartfren Vodafone Türkiye Bulk Messaging Suite Call Completion Suite IPSM GW MMSC Ring Back Tone Roamers Welcome Suite SMS Anti-spam SMSC SMSF USSD USSI Gateway

      TELENITY

      DSP VAS Mobile Telecom ISV

      Yerli Malı Tebliği Ocak.2025 (SGM-2024/10)

      Bilim, Sanayi ve Teknoloji Bakanlığınca hazırlanan yeni "Yerli Malı Tebliği" Resmi Gazete'de yayımlandı. Bakanlıklar Mevzuatlar Başvurular Yerli malı belgesi almak isteyen üretici, üretim hesabındaki bilgilere uygun şekilde "yerli katkı oranı hesap cetvelini" düzenleyecek. Üretici, cetvel ile üretim hesabı belgelerinin mali uzman tarafından kontrol edilmesini ve onaylanmasını sağlayacak. Başvurular, yerli malı belgesini düzenleyecek ilgili oda veya borsaya, Türkiye Odalar ve Borsalar Birliği (TOBB) veya Türkiye Esnaf ve Sanatkarları Konfederasyonu (TESK) tarafından kurulan çevrim içi sistem üzerinden gerçekleştirilecek. İlgili sisteme e-Devlet kapısı üzerinden giriş yapılacak. Tebliğin yürürlüğe gireceği 1 Ocak 2026 tarihinden önce TOBB veya TESK'e bağlı oda veya borsa tarafından düzenlenen yerli malı belgeleri, geçerlilik süresinin sonuna kadar kullanılabilecek. Bu tarihten önce "eksper" olarak görevlendirilen kişilerin yetkisi yürürlük tarihinde sona erecek. mavzuatlar kanunlar yerli malı belgesi Teknolojik ürün Belgesi

      Yerli Malı Tebliği

      Ocak.2025 (SGM-2024/10)

      UZBEKISTAN INDUSTRIAL WEEK 28-30 Nisan 2025

      Turkic özbekistan Expansion of industrial and trade cooperation with the countries of Central Asia uzbekistan gıda turizm otomotiv enerji elektrik elektronik bankacılık üretim mobilya

      UZBEKISTAN INDUSTRIAL WEEK

      28-30 Nisan 2025

      IDEF-2025 22-27 JULY İFM

      Turkic defence aerospace aviation army forces defense expo fair conference ceyber security AI aritificial intelligence TURKIYE Events savunma havacılık askeri güvenlik siber güvenlik etkinlikler

      IDEF-2025

      22-27 JULY İFM

      LONDON TECH WEEK 9-13 JUNE 2025

      europe events etkinlikler avrupa londra uk ingiltere milli katılım

      LONDON TECH WEEK

      9-13 Haziran 2025

      Suudi Arabistan TİM Ülke Bilgi Notu

      raporlar bilgi notları mena gulf gcc körfez ksa saudi arabia suudi arabistan tim TİM

      Suudi Arabistan

      TİM Ülke Bilgi Notu

      GITEX EUROPE 21-23 Mayıs 2025 Berlin

      etkinlikler almanya expo germany avrupa festival berlin messe gitex

      GITEX EUROPE

      21-23 Mayıs Berlin

      İŞ Kitapları İşletmelerde Finansal Modelleme Yazar Dr.Ömer Haksever

      Kitaplar cfo cpa bütçeleme cpm iş kitapları Finansal modelleme çatısı altında, finansal tabloların birbiriyle entegrasyonu yapılarak; işletmelerin misyon ve vizyonları doğrultusunda stratejik planlamalarının oluşturulması, bütçeleme sisteminin kurulması, nakit akış tablosunun hazırlanması, yatırım raporu (yapılacak yatırımların kârlılık analizine göre önceliklendirilmesi) ve yönetime raporlama yapılması ile tüm finansalların tek bir çatı altında finansal modelleme sistemiyle yapılabilmesinin müm kün olduğu uygulamalı olarak gösterilmiş ve anlatılmıştır. İşletmelerin mevcut ve gelecekteki durumunu ortaya koyarak, işletme yönetimine proaktif bir bakış açısı kazandırılması, işletmelerin amaç ve hedeflerine ulaşmalarında oluşabilecek hata ve risklerin azaltılması ve kârlılığın artırılması amaçlanmıştır.

      İŞ Kitapları

      İşletmelerde Finansal Modelleme

      SMS FIREWALL Telenity Telekom Çöüzümü

      Turkic telenity siber güvenlik telekom mobil mk telecom mobile cyber cyber security firewall ürünler

      SMS FIREWALL

      Telenity Telekom Çözümü

      ADEX-2024 Azerbaycan International Defence Exhibition

      Turkic etkinlik siber güvenlik ai yapay zeka girişimcilik startup yz telekom mobil mobilite savunma army askeri silah etkinlikler expo fuar bakü azernaycan

      ADEX-2024

      Azerbaycan International Defence Exhibition

      WEBSUMMIT LISBON 10-13 Kasım 2025

      expo fair fuar dx dijital it bt bilişim yazılım etkinlikler portekiz avrupa

      WEBSUMMIT LISBON

      10-13 Kasım 2025

      WEBSUMMIT KATAR 26-29 Şubat 2025

      expo fair fuar umman gcc gulf körfez dx dijital it bt bilişim yazılım etkinlikler mena arap arab

      WEBSUMMIT KATAR

      26-29 Şubat 2025

      UMMAN DTX EXPO 29 Nisan 2025

      expo fair fuar umman gcc gulf körfez oman maskat muscat dx dijital it bt bilişim yazılım etkinlikler mena arap arab

      UMMAN DTX EXPO

      29 Nisan 2025

      Turkic TTF TÜRK TİCARET FUARI 7-9 October İFM istanbul türki cumhıriyetler turkic

      Icon AZERBAYCAN Hızla artan yabancı yatırım kapasitesi, enerji, inşaat, turizm, lojistik ve hizmet sektörlerinin gelişmesi ile Kafkasya’nın en büyük ekonomisidir. Icon KAZAKİSTAN kazakistan Türk dünyasının en önemli doğal kaynaklarına sahip olan, kişi başına 10 bin dolar üzeri gelire sahip hızla gelişen ekonomidir. Icon KIRGIZİSTAN kırgızistan Hem tarımı hem altın madenleri ile paralel ekonomik istikrarın artırılması için yabancı yatırımlara cazip hale gelen Türk dünyası ülkesidir. Icon TÜRKİYE Türkiye ekonomisi, coğrafi konumu ve jeopolitik önemi sayesinde ticaret, ulaşım ve enerji sektörlerinde avantaj sağlayan, en fazla nüfusa sahip Türk Devleti olmakla birlikte dünyanın 19. ekonomisidir. Icon ÖZBEKİSTAN özbekistan Son yılların en fazla ekonomik reformlarına ev sahipliği yaparak, sanayisi hızla yükselen Türk devletidir. Icon MACARİSTAN macaristan Otomotiv, hizmet, makine sanayi, teknolojik yatırımlara karma ekonomiye sahip, AB üyesi devlettir. Icon TÜRKMENİSTAN türkmenistan Zengin petrol ve gaz kaynaklarına sahip, ekonomik reformların ve yabancı yatırımların başlangıcında olan, önemli jeopolitik avantaja sahip Türk devletidir. Icon KKTC Hizmet, eğitim, turizm sektörlerinin en çok paya sahip olan, yatırımlara açık olan Türk devletidir.

      TTF TÜRK TİCARET FUARI

      7-9 Ekim İFM

      IRAKA İHRACAT 2024 Kasım

      infografik rapor bilgi pazar bilgisi ihracat ırak analiz

      IRAKA İHRACAT

      2024 Kasım

      KOBİ'LERİN DİJİTAL DÖNÜŞÜM ZAMANI!

      KOBİ'LERİN DİJİTAL DÖNÜŞÜM ZAMANI! 💻 KOBİ'lerimizin daha güçlü, daha verimli ve daha rekabetçi hale gelmesi için Dijital Dönüşüm Destek Programı ile iş süreçlerinizi dijitalleştirerek işinizi bir üst seviyeye taşıyın. ✅ 20 milyon TL'ye kadar destek ✅ Rekabet gücünüzü artırın ✅ Verimliliğinizi yükseltin ✅ Ekonomideki yerinizi güçlendirin Geleceğe yatırım yapmak, işinizi dijital ortamda büyütmek artık çok daha kolay! hashtag#KOSGEBYanında 💫

      KOBİ'lere

      DX Dijtal Dönüşüm Desteği

      İHRACAT DESTEKLERİ HİB TGBD BİLİŞİM Medeniyet Teknopark Ev Sahipliğinde

      etkinlikler bt bilişim ihracat teşvikler destekler yeşil pasaport tgbd hib kurumlar

      İHRACAT DESTEKLERİ

      HİB TGBD BİLİŞİM

      Türkiye WebSummit Katılımı

      etkinlikler DEİK deik TWF aselsan turkcell trq yıldız ventures sahibinden.com mcfly ttf türk telekom ventures ziraat bankası cerebrum tech cloud goart hometech roketsan startgate halkbank trendyol denizliosb teknoloji geliştirme bölgesi ttf türkiye technology fund united payment ngn barikat group dof colendi togg finberg avrupa lisbon portekiz

      WEBSUMMIT 2024

      Lizbon

      DeepWork . k-paw ve hashtag#NETA Yazılım

      Firma Haberleri Sen teknolojine odaklan, gerisi bizde dedik 😊😊 Medeniyet Teknopark ekosistemi içerisinde yer alan değerli girişimcilerimiz ile KOSGEB 'e sunmuş olduğumuz projeler desteklenmeye değer görüldü. 🧿🧿 DeepWork . k-paw ve hashtag#NETA Yazılım firmalarını tebrik ediyorum. 👏👏 Birlikte nice başarılara imza atacağımızdan eminim. 🚀🚀

      Firma Haberleri

      Medeniyet Teknopark

      ENTERTECH AMSTERDAM Ofisi Açıldı

      Türkiye’de geliştirilen yerli ve milli teknolojilerin Avrupa’da finansmana ulaşımını kolaylaştırmak amacıyla açılışını gerçekleştirdiğimiz hashtag#ENTERTECH Amsterdam ofisimizin açılışını Yönetim Kurulu Başkanımız Prof. Dr. Nuri Aydın, Yönetim Kurulu Başkan Vekilimiz Prof. Dr. Osman Bülent Zülfikar ve yönetim kurulu üyelerimizin katılımlarıyla gerçekleştirdik. avrupa hollanda amsterdam kurumlar

      ENTERTECH AMSTERDAM

      Ofisi Açıldı

      MWC GSMA 2025 3-6 Mart Barcelona

      telenity avrupa etkinlikler telekom yazılım mobile mobilite teknoloji dijital

      MWC GSMA 2025

      3-6 Mart Barcelona 2025

      LEAP 2025 9-12 Şubat Riyadh

      LEAP 2025 9-12 Şubat Riyadh HİB etkinlikler milli katılım KSA Suudi Arabistan kurumlar

      LEAP 2025

      9-12 Şubat Riyadh

      MADRİD TİCARET HEYETİ 26-29 Kasım 2024

      Avrupa İspanya ispanya madrid HİB etkinlikler ticaret heyeti kurumlar

      MADRİD TİCARET HEYETİ

      26-29 Kasım 2024

      DSP(Telenity) Digital Services Platform

      telekom mobile mobil operator ooredoo katar hindistan azerbaycan Yerli Yazılımlar ürünler Ürünler Turkic

      DSP (Telenity)

      Digital Services Platform

      DataLiva LivaControl

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      LivaControl

      BPM Low Code

      NTG Low Code No Code

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      NTG

      Low Code No Code

      DataLiva LivaBudget Bütçeleme Yazılımı

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      LivaBudget

      Bütçeleme Yazılımı

      Açılımsoft THREE-S

      Mobil Saha Ekip Yönetimi iş İş süreçleri iş süreçleri teknopark firması Murat Develi mk Yerli Yazılımlar AI Kurumsal AI Proje AI Ürünai uygulamalar ai liderlikler ai güncel ai haber ai kurumsal ai arge

      THREE-S

      Mobil Saha Ekip Yönetimi

      DataLiva LivaClick BI İş Zekası

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      LivaClick

      BI İş Zekası

      DataLiva LivaMRP MRP

      iş süreçleri erp mrp mk Yerli Yazılımlar dataliva DATALİVA ERP LivaMRP MRP

      LivaMRP

      MRP

      Procenne, Secunnix, Crypttech, DefensX, Siberson, ISTEC, Kron, Xcitium, C-Prot ...

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      Yerli Siber Güvenlik Üreticileri

      NETMERA Omnichannel Müşteri Etkileşim Yönetimi

      özbekistan dubai uae bae abu dabi abu dhabi AI Kurumsal ai uygulamalar ai liderlikler ai güncel ai haber ai kurumsal ai arge ai ürün Turkic NETMERA Omnichannel Müşteri Etkileşim Yönetimi dx dijital dönüşüm cx müşteri deneyim pazarlama marketing crm mk Yerli Yazılımlar

      NETMERA

      Omnichannel Müşteri Etkileşim Yönetimi

      siber güvenlik xdr CUEBA (CRYPTTECH) XDR teknopark firması Yerli Yazılımlar

      CUEBA (CRYPTTECH) XDR

      Paxie Games'in Güney Kore merkezli DoubleU Games 'e satılması

      birunu teknopark teknoparklar satış güney kore asya pasifik oyun game firma satışı M&A fonlar Firmalarımızdan Paxie Games, Güney Kore merkezli DoubleU Games Co., Ltd. tarafından satın alınıyor! Yapılan anlaşmaya göre, ilk aşamada Paxie Games'in %60 hissesi 27 milyon dolar karşılığında DoubleU Games tarafından satın alınacak. Kalan %40 hisse ise belirli finansal hedeflerin gerçekleştirilmesi şartıyla, 40 milyon dolara kadar ulaşabilecek ek bir bedel karşılığında, önümüzdeki üç yıl içinde devredilecek. Bu hedeflerin de gerçekleşmesi durumunda, Paxie Games toplamda 67 milyon dolar karşılığında DoubleU Games'e satılmış olacak. Açıklamalara göre, satın alma işleminin ilk aşamasının 2025 yılının ilk çeyreğinde tamamlanması bekleniyor. DoubleU Games, bu satın almayla hızla büyüyen Merge-2 puzzle pazarına stratejik bir giriş yapmayı hedefliyor. Firmamızı tebrik eder, başarılarının devamını dileriz.

      Paxie Games'in

      Güney Kore'den DoubleU Games 'e satılması

      e& Enterprise >GlassHouse'u aldı 2204

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      e& Enterprise

      GlassHouse'u aldı 2024

      siber güvenlik CYBERDROID (CRYPTTECH) EDR teknopark firması Yerli Yazılımlar Turkic

      CYBERDROID (CRYPTTECH) EDR

      MUBADALA Getir Yönetimini Aldı 2024

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      MUBADALA Getir

      Yönetimini Aldı 2024

      KOSGEB DESTEK Girişimci Destek Programı

      destekler teşvikler girişimci destek kosgeb

      KOSGEB DESTEK

      Girişimci Destek Programı

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      Linkedin Etkinlikleri etkinlikler linkedin canlı linkedin live işletmelerde finansal modelleme ve bütçeleme mustafa kuğu dr.ömer haksever cpa cfo bütçeleme turkic

      Linkedin Canlı

      İşletmelerde Finansal Modelleme

      DX DİJİTAL DÖNÜŞÜM

      DX DİJİTAL DÖNÜŞÜM NOTLARI notları

      DX DİJİTAL DÖNÜŞÜM

      Notları

      HİB ÇALIŞTAYI BT Sektörünün Finansmana Erişimi 06 Şubat

      eximbank TİM tim hib HİB çalıştay İGE finansmana erişim ihracat etkinlikler çalıştaylar

      HİB ÇALIŞTAYI

      BT Sektörünün Finansmana Erişimi

      TEKNOPARKLAR Hollanda Amsterdam Ofisi

      Amsterdam’da Yeni Bir Teknoloji Üssü! avrupa teknoparklar ytü yıldız teknopark entertech Avrupa’ya açılmanın tam zamanı! Türkiye’nin güçlü ekosistem partnerleriyle yürütücülüğünü üstlendiğimiz Amsterdam Global Ofisi, Türk Teknoloji firmalarının küresel pazarlarda büyümesini destekliyor. T.C. Ticaret Bakanlığı’nın destekleriyle, Entertech İstanbul Teknokent, YTÜ Yıldız Teknopark ve Teknopark İstanbul iş birliğinde Amsterdam’da yeni bir merkez kuruyoruz! 📌 Sizi Neler Bekliyor? ✅ Küresel pazarlara açılma fırsatı ✅ Amsterdam'da ofis desteği ✅ Pazarlama, mentorluk ve danışmanlık hizmetleri ✅ Yerel partnerlerle güçlü iş birlikleri ✅ Uluslararası networking fırsatları 💡 Avrupa pazarında güçlü bir yer edinmek isteyen Türk teknoloji firmaları, şimdi harekete geçin!

      Teknoparklar

      Hollanda Amsterdam Ofisi

      Londra Market Expansion Program Entertech YTÜ

      ! avrupa teknoparklar ytü yıldız teknopark entertech london londra ingiltere uk united kingdom İngiltere YTÜ Yıldız Teknopark iş birliği ile girişimcilerimizi İngiltere pazarına taşıyoruz. Market Expansion Programme ile yenilikçi çözümler geliştiren ve uluslararası pazarlara açılmayı hedefleyen 12 girişimciye, İngiltere’nin bu dinamik ekosisteminde güçlü bir ağ kurma ve hızla ölçeklenme fırsatı sunuyoruz. ● Dijital Finans ve FinTech ● Geleceğin İş Çözümleri ● Dijital Ticaret ve Perakende ● Akıllı Şehirler ve Kentsel Teknoloji ● Endüstri 4.0 Dijital Üretim ● Platform ve Pazaryeri İnovasyonu ● Dijital Oyun alanlarında iş fikirleri olan girişimcilerimizin başvurularını bekliyoruz!

      Londra Market Expansion Program

      Entertech YTÜ

      Teknoparklar 2024 Yatırım Alan TGB Sıralaması

      teknoparklar raporlar yatırımlar tgb teknokentler

      Teknoparklar

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      February 23, 2025 AB-Projeleri, Anadolu, Cevre, Dogu-Anadolu, Hakan-Duman, Iklim, Projeler şanlurfa belediyeler projeler Bilgi olarak: Geçen hafta Türkiye'nin ilk iklim kanunu meclise sunuldu. https://www.aa.com.tr/tr/politika/turkiyenin-ilk-iklim-kanunu-teklifi-tbmmde/3488065# Biz de geçen hafta tesadüf olarak kanun teklifinin açıklanmasından bir gün sonra Şanlıurfa'da kazanılan AB projeleri Climaax ve Pathways2Resilience lansmanını yaptık. Climaax da veriye dayalı bölgesel risk analizleri yapılacak. Özetle yapılacaklar: Bölgesel Risk Haritaları AB İklim Verileri (CDS- Copernicus Data Store) Uydu Verileri Python Yazılımları + JupyterLab İş Akışları (Workflows) Otomatik Veri İndirme ve Görselleştirme Bölgesel verilerle yüksek çözünürlükte Analiz ve Haritalar Sonuç olarak belediyelerde dijitalleşme süreci bu kanun teklifi ile hızlanacak düşüncesindeyim. AB projeleri de bu süreci destekliyor. BT grubu burada artı sağlayacaktır.

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      CRM - CREW RESOURCE MANAGEMENT

       Crew resource management or cockpit resource management (CRM)[1][2] is a set of training procedures for use in environments where human error can have devastating effects. Used primarily for improving aviation safety, CRM focuses on interpersonal communication, leadership, and decision making in the cockpit of an airliner. Its pioneer is David Beaty, a former Royal Air Force pilot and later a BOAC pilot who wrote his seminal book The Human Factor in Aircraft Accidents first published in 1969. Despite the considerable development of electronic aids since then, many principles he developed continue to prove effective today.

      Crew resource management in the US formally began with a National Transportation Safety Board (NTSB) recommendation written by NTSB Air Safety Investigator and aviation psychologist, Dr. Alan Diehl.[3] during his investigation of the 1978 United Airlines Flight 173 crash. The issues surrounding that crash included a DC-8 crew running out of fuel over Portland, Oregon, while troubleshooting a landing gear problem.[4]

      The term "cockpit resource management" (later generalized to "crew resource management") was coined in 1979 by NASA psychologist John Lauber who had studied communication processes in cockpits for several years.[5] While retaining a command hierarchy, the concept was intended to foster a less authoritarian cockpit culture, where co-pilots were encouraged to question captains if they observed them making mistakes.[5]

      Crew resource management grew out of the 1977 Tenerife airport disaster where two Boeing 747 aircraft collided on the runway, killing 583 people. A few weeks later, NASA held a workshop on the topic, endorsing this innovative training.[6] In the US, United Airlines was the first airline to launch a comprehensive CRM program, starting in 1981.[7] By the 1990s, it had become a global standard.[5]

      United Airlines additionally trained their flight attendants to use CRM in conjunction with the pilots to provide another layer of enhanced communication and teamwork. Studies have shown that by both work groups using CRM together, communication barriers are reduced and problems can be solved more efficiently, leading to increased safety.[8] CRM training concepts have been modified for application to a wide range of activities where people must make dangerous time-critical decisions. These arenas include air traffic control, ship handling, firefighting, and medical operating rooms.[9]

      Overview[edit]

      CRM aviation training has gone by several names, including cockpit resource management, flightdeck resource management, and command, leadership and resource management, but the current generic term, crew resource management, was widely adopted. When CRM techniques are applied to other arenas, they are sometimes given unique labels, such as maintenance resource management, bridge resource management, or maritime resource management.

      CRM training encompasses a wide range of knowledge, skills, and attitudes including communications, situational awareness, problem solving, decision making, and teamwork; together with all the attendant sub-disciplines which each of these areas entails. CRM can be defined as a system which utilises resources to promote safety within the workplace.

      CRM is concerned with the cognitive and interpersonal skills needed to manage resources within an organized system, not so much with the technical knowledge and skills required to operate equipment. In this context, cognitive skills are defined as the mental processes used for gaining and maintaining situational awareness, for solving problems and for making decisions. Interpersonal skills are regarded as communications and a range of behavioral activities associated with teamwork. In many operational systems as in other walks of life, skill areas often overlap with each other, and they also overlap with the required technical skills. Furthermore, they are not confined to multi-crew craft or equipment, but also relate to single operator equipment or craft as they invariably need to interface with other craft or equipment and various other support agencies in order to complete a mission successfully.

      CRM training for crew has been introduced and developed by aviation organizations including major airlines and military aviation worldwide. CRM training is now a mandated requirement for commercial pilots working under most regulatory bodies worldwide, including the FAA (U.S.) and EASA (Europe). Following the lead of the commercial airline industry, the U.S. Department of Defense began formally training its air crews in CRM in the mid 1980s.[10] Presently, the U.S. Air Force and U.S. Navy require all air crew members to receive annual CRM training, in an effort to reduce human-error caused mishaps.[11][12] The U.S. Army has its own version of CRM called Aircrew Coordination Training Enhanced (ACT-E).[13]

      Skills of CRM[edit]

      The primary goal of CRM is enhanced situational awarenessself awarenessleadershipassertivenessdecision makingflexibilityadaptability, event and mission analysis, and communication. Specifically, CRM aims to foster a climate or culture where authority may be respectfully questioned. It recognizes that a discrepancy between what is happening and what should be happening is often the first indicator that an error is occurring. This is a delicate subject for many organizations, especially ones with traditional hierarchies, so appropriate communication techniques must be taught to supervisors and their subordinates, so that supervisors understand that the questioning of authority need not be threatening, and subordinates understand the correct way to question orders. Since the beginning of the 21st century European aviation legislation asks for the assessment of CRM skills of flight crew. Therefore, it was recognised that there was a need for a system to assess pilots’ CRM skills taking note of the delicacy of the matter.[14] Several systems exist to objectify performance in CRM skills; an example widely used in Europe is NOTECHS.

      Communication[edit]

      Cockpit voice recordings of various air disasters reveal first officers and flight engineers attempting to bring critical information to the captain's attention in an indirect and ineffective way. By the time the captain understood what was being said, it was too late to avert the disaster. A CRM expert named Todd Bishop developed a five-step assertive statement process that encompasses inquiry and advocacy steps:[15]

      • Opening or attention getter - Address the individual: "Hey Chief," or "Captain Smith," or "Bob," or whatever name or title will get the person's attention.
      • State your concern - Express your analysis of the situation in a direct manner while owning your emotions about it. "I'm concerned that we may not have enough fuel to fly around this storm system," or "I'm worried that the roof might collapse."
      • State the problem as you see it - "We're showing only 40 minutes of fuel left," or "This building has a lightweight steel truss roof, and we may have fire extension into the roof structure."
      • State a solution - "Let's divert to another airport and refuel," or "I think we should pull some tiles and take a look with the thermal imaging camera before we commit crews inside."
      • Obtain agreement (or buy-in) - "Does that sound good to you, Captain?"

      These are often difficult skills to master, as they may require significant changes in personal habits, interpersonal dynamics, and organizational culture.

      "This is stupid!"[edit]

      In certain cases during critical emergencies, the affirmative statement method may not be appropriate, and it may be necessary to call attention to a danger even when the solution is unknown.

      "This is stupid" may be replaced with a less "charged" callsign such as "Red Flag", to indicate an immediate review of the situation is needed, without accusing anyone in particular, as the intention is to focus on actions and plans, not to insult anyone's competence.

      Personal statements like "You are stupid" can cause the listener to become defensive and make the entire method counterproductive.

      Sender errors[edit]

      There are several common errors that a sender can make, which might cause a message to be misinterpreted.[16]

      • No frame of reference - If the receiver is missing context for the message, they are less likely to understand accurately.
      • Omission of information - The sender neglects to clarify important parts of the message, leaving ambiguity.
      • Inserting bias - The sender inserts a personal opinion into a message that should be unbiased facts. This can cause the message to seem less trustworthy, or mislead the receiver about critical facts.
      • Ignoring body language - It is quite possible to send an unintended message with body language and tone, or lack thereof in a medium that does not properly convey it.
      • Being unwilling to repeat information - Especially in the presence of distraction, it is easy for a receiver to miss something important.
      • Disrespectful communication - It is hard to think logically about a message presented in a hostile way.

      Receiver errors[edit]

      • Listening with prejudice - If the listener's mind is already made up before the sender speaks, vital details may be missed.
      • Poor preparation - Listening is an active and conscious process that must be treated as such.
      • Thinking ahead of the sender - Extrapolating, putting words in the sender's mouth. The sender saying "Hear me out!" may be a sign of this.
      • Ignoring nonverbal cues - Failure to understand the full intended effect of the message.
      • Failure to ask for clarification - When in doubt, rather than try to guess what the sender means, simply asking can be a lot more effective.
      • Disrespectful communication - Replying with a knee-jerk insult will degrade communication.

      Leadership and followership[edit]

      Both leadership and followership are needed at different times, and both present unique challenges and skill requirements.

      Leadership[edit]

      Authority[edit]

      Legitimate authority in CRM is reinforced through four main points:

      • Ensuring mission safety - The leader is ultimately responsible for crew safety, although safety requires active participation by all members.
      • Fostering respectful communication
      • Establishing clearly defined goals
      • Including crew input
      Mentoring[edit]

      A leader is responsible for mentoring a crew, both to maintain a high level of technical competence, and to build trust, which is critical for effective operations.

      A lack of trust may have been a major factor in the tragedy ensuing from the Mann Gulch Fire.[17]

      Conflict resolution[edit]

      Conflict can arise on any team, and can be healthy or unhealthy depending on how it's handled. Effective listening, remaining emotionally uninvolved, and a focus on understanding the cause of a situation can help a leader resolve conflicting voices.

      Mission analysis[edit]

      A leader is responsible for understanding the task at hand, and all its potential risks and benefits, and developing plans to safely meet the objectives.

      Followership[edit]

      Far from a passive process, being an effective follower requires a conscious effort. CRM empowers followers to challenge a leader when needed, but this right is given with the expectation that followers must act responsibly and continually develop their skills.

      These responsibilities include, but are not limited to:

      • Respecting authority
      • Being safe
      • Keeping one's ego in check
      • Balancing assertiveness and respect
      • Demanding clear assignments
      • Reporting on status of work honestly, including any problems
      • Publicly acknowledging mistakes
      Self assessment[edit]

      The condition of every team member is important to success. A follower must be able to assess their own condition, determine where they need improving, and in some cases, avoid performing tasks that they are in no condition to perform. Many procedures such as the IMSAFE checklist have been developed to assess if a crew member is properly fit to perform his or her duties.

      To perform at their best, followers must be:

      • Physically fit
      • Hydrated
      • Nourished
      • Rested
      • Stress-free
      • Healthy (physically and mentally)

      In addition, there are many sources of stress that can cause a crew member to perform at less than their best. It is important to be aware of stressors that may be affecting you.

      Sources of stress can include, but are not limited to:

      • Hunger
      • Dehydration
      • Fear of punishments or desire for rewards
      • Noise
      • Anxiety
      • Drugs
      • Temperature extremes
      • Existing stress outside of the job
      • Poor health (physical or mental)

      Desire to make the leader succeed[edit]

      Even the best leaders have finite capacity. An example is the limited capacity to remember more than a certain amount of data. By understanding this, and having a genuine desire to assist the leader, a follower can make up for this limitation by referring to checklists or other references.

      A follower is expected to put the mission ahead of their ego, and make success a higher priority than "being right", while still coming forward about any problems they may encounter.

      Recognizing hazardous attitudes[edit]

      Hazardous attitudes can lead to unsafe behavior, which is why it is important to reframe the hazardous thoughts to allow for clearer judgement. "PHAK Chapter 2" (PDF).

      After recognizing a thought, plan, or attitude as potentially dangerous, a crew member should remind themselves of the corresponding antidote. Antidotes should be memorized so they automatically come to mind as needed.

      The number of attitudes can vary in different publications, but is generally between five and seven.

      Hazardous attitudes[edit]

      • Anti-authority: "Don’t tell me." - "Follow the rules. They are there for a reason". The rules are quite often "written in blood", in response to a major incident.
      • Impulsivity: "Do it quickly." - "Not so fast. Think first." As the soldier's saying is said to go, "Slow is smooth and smooth is fast".
      • Invulnerability: "It won't happen to me." - "It could happen to me." Even if someone has done it a thousand times before. Just because luck has been on one's side before doesn't mean that one doesn't need to be careful.
      • Machismo: "I can do it." - "Taking chances is foolish." Even experts can fall victim to things they didn't expect.
      • Resignation: "What's the use?" - "I'm not helpless. I can make a difference." History is full of cases in which people have survived seemingly impossible odds.
      • Pressing: "Let's hurry up so we can go home"[16] - "It's worth doing right the first time." Pressing is related to impulsivity, but often driven by a desire to return to something other than the task, the proverbial "roast in the oven".
      • Airshow syndrome: "I'm going to look amazing!" - "Let's get the job done right". Doing the job done right often involves mundane things that don't "make a good show", but doing the job wrong will look much worse.

      Situational awareness[edit]

      Loss of awareness of what's happening around you can easily end in tragedy. Situational awareness must be a constant state of understanding what's happening, combined with the alertness to notice changes.

      Indicators of loss of situational awareness[edit]

      • Ambiguity - The information used to make decisions is not complete enough, and is open to multiple interpretations.
      • Distraction - Attention is drawn away from the original task.
      • Fixation - Focusing on one item or detail to the exclusion of the big picture.
      • Overload - Too busy or overwhelmed to keep track of what's happening.
      • Complacency - A sense of comfort that can blind a crew member to approaching danger.
      • Improper Procedure - Operating outside of standard procedure without justification.
      • Unresolved Discrepancy "Cockpit Resource Management" (PDF). - A failure to resolve conflicting information. "The GPS says Boston, but I don't see a city!".
      • Nobody Flying the Plane - Often cited as "self explanatory", a situation where nobody is properly in charge of operations.

      Error management[edit]

      Errors cannot always be prevented, but multiple "Barriers" can be used to stop a simple error from becoming a full on disaster."Crew Resource Management" (PDF).

      Techniques[edit]

      • Acknowledge that we are error prone - This does not excuse incompetence, it simply recognizes that anyone, at any time, can make a mistake, despite the best of intention and training.
      • Maximize barriers - Use redundancy, Standard Operating Procedures (SOPs), and avoid being understaffed, so that one person's mistake does not grow to a major situation.
      • Communicate risks - Speak up about any source of danger, but also about anything that might prevent you from detecting an error, or might make you more likely to make an error, even if it has not yet led to any direct errors.
      • Follow SOPs - A study found that pilots ignoring an SOP had 1.6 times the risk of making another mistake.
      • Is this action SENSIBLE? - Think logically, not emotionally. Ask yourself questions about what might be lost and gained before committing to an action.

      Case studies[edit]

      United Airlines Flight 173[edit]

      United Airlines Flight 173 crew was making an approach to the Portland International Airport on the evening of Dec 28, 1978 when they experienced a landing gear abnormality. The captain decided to enter a holding pattern so they could troubleshoot the problem. The captain focused on the landing gear problem for an hour, ignoring repeated hints from the first officer and the flight engineer about their dwindling fuel supply. Only when the engines began flaming out did he realize their dire situation. They crash-landed in a wooded suburb of Portland, Oregon, over six miles short of the runway. Of the 189 people aboard, two crewmembers and eight passengers died. The NTSB made several recommendations in their report including:

      Issue an operations bulletin to all air carrier operations inspectors directing them to urge their assigned operators to ensure that their flightcrews are indoctrinated in principles of flightdeck resource management, with particular emphasis on the merits of participative management for captains and assertiveness training for other cockpit crewmembers. (Class II, Priority Action) (X-79-17)

      The NTSB Air Safety Investigator who wrote this recommendation was aviation psychologist, Dr. Alan Diehl.[18] He was assigned to investigate this accident and realized it was similar to several other major airline accidents including the Eastern Airlines Lockheed-1011[19] crash into the Everglades and the runway collision between Pan Am and KLM Boeing-747s at Tenerife.[20]

      United Airlines Flight 232[edit]

      Captain Al Haynes, pilot of United Airlines Flight 232, credits Crew Resource Management as being one of the factors that saved his own life, and many others, in the Sioux City, Iowa, crash of July 1989:

      ...the preparation that paid off for the crew was something ... called Cockpit Resource Management.... Up until 1980, we kind of worked on the concept that the captain was THE authority on the aircraft. What he said, goes. And we lost a few airplanes because of that. Sometimes the captain isn't as smart as we thought he was. And we would listen to him, and do what he said, and we wouldn't know what he's talking about. And we had 103 years of flying experience there in the cockpit, trying to get that airplane on the ground, not one minute of which we had actually practiced [under those failure conditions], any one of us. So why would I know more about getting that airplane on the ground under those conditions than the other three. So if I hadn't used [CRM], if we had not let everybody put their input in, it's a cinch we wouldn't have made it.[21]

      Air France 447[edit]

      One analysis blames failure to follow proper crew resource management procedures as being a contributing factor that led to the 2009 fatal crash into the Atlantic Ocean of Air France Flight 447 from Rio de Janeiro to Paris.

      The final report concluded that the aircraft crashed after temporary inconsistencies between the airspeed measurements—likely due to the aircraft's pitot tubes being obstructed by ice crystals—caused the autopilot to disconnect, after which the crew reacted incorrectly and ultimately caused the aircraft to enter an aerodynamic stall, from which it did not recover.[22] The Captain had left the cockpit to take a rest break, leaving control in the hands of the copilots. When the two copilots were operating the Airbus around 02:11:21, the pilots did not communicate with each other about who was in control of the plane.

      Following recovery of the black box two years later, various independent analyses were published, both before and after the official report was issued by the BEA, France's air safety board. One was a French report in the book "Erreurs de Pilotage" written by Jean-Pierre Otelli [23] [24] [25] [26] which leaked the final minutes of recorded cockpit conversation. On December 6, 2011, Popular Mechanics published an analysis of the accident including a translation of the leaked conversation accompanied by a step-by-step commentary.

      Speaking about the actions of the two copilots in the cockpit in the minutes before the aircraft crashed into the ocean, the article commentary says:

      The men are utterly failing to engage in an important process known as crew resource management, or CRM. They are failing, essentially, to cooperate. It is not clear to either one of them who is responsible for what, and who is doing what.[22]

      First Air Flight 6560[edit]

      The Canadian Transportation Safety Board determined that failure of Crew Resource Management was in large part responsible for the crash of First Air Flight 6560, a Boeing 737-200, in Resolute, Nunavut on 20 August 2011. A malfunctioning compass gave the crew an incorrect heading, although the Instrument Landing System and Global Positioning System indicated they were off course. The first officer made several attempts to indicate the problem to the captain, and suggested making a go-around several times during the approach; however failure to follow airline procedures and a lack of a standardized communication protocol to indicate a problem led to the captain dismissing the first officer's warnings. Both pilots were also overburdened with making preparations to land, resulting in neither being able to pay full attention to what was happening.

      First Air increased the time dedicated to Crew Resource Management in their training as a result of the accident, and the TSB recommended that regulatory bodies and airlines work to standardize CRM procedures and training in Canada. [27][28][29][30][31]

      Qantas Flight 32[edit]

      The success of the Qantas Flight 32 flight has been attributed to teamwork and CRM skills.[32]

      Susan Parson, the editor of the Federal Aviation Authority (FAA) Safety Briefing wrote:[33]

      Clearly, the QF32 crew’s performance was a bravura example of the professionalism and airmanship every aviation citizen should aspire to emulate.

      Carey Edwards, author of Airmanship wrote:[34][35]

      Their crew performance, communications, leadership, teamwork, workload management, situation awareness, problem solving and decision making resulted in no injuries to the 450 passengers and crew. QF32 will remain as one of the finest examples of airmanship in the history of aviation.

      Adoption in related fields[edit]

      The basic concepts and ideology that make CRM successful with aviation air crews have also proven successful with other related fields. Several commercial aviation firms, as well as international aviation safety agencies, began expanding CRM into air traffic control, aircraft design, and aircraft maintenance in the 1990s. Specifically, the aircraft maintenance section of this training expansion gained traction as Maintenance Resource Management (MRM). In an effort to standardize the industry wide training of this team-based safety approach, the FAA (U.S.) issued Advisory Circular 120-72, Maintenance Resource Management Training[36] in September 2000.

      Following a study of aviation mishaps over the 10-year period 1992-2002, the United States Air Force determined that close to 18% of its aircraft mishaps were directly attributable to maintenance human error.[37] Unlike the more immediate impact of air crew error, maintenance human errors often occurred long before the flight where the problems were discovered. These "latent errors" included such mistakes as failure to follow published aircraft manuals, lack of assertive communication among maintenance technicians, poor supervision, and improper assembly practices. In 2005, specifically to address these human error-induced aircraft mishaps, Lt Col Doug Slocum, Chief of Safety at the Air National Guard's 162nd Fighter Wing, Tucson, AZ, directed that the base's CRM program be modified into a military version of MRM.

      In mid-2005, the Air National Guard Aviation Safety Division converted Slocum's MRM program into a national program available to the Air National Guard's flying wings, spread across 54 U.S. states and territories. In 2006, the Defense Safety Oversight Council (DSOC) of the U.S. Department of Defense recognized the mishap prevention value of this maintenance safety program by partially funding a variant of ANG MRM for training throughout the U.S. Air Force. This ANG initiated, DoD-funded version of MRM became known as Air Force Maintenance Resource Management, AF-MRM, and is now widely used in the U.S. Air Force.[38]

      The Rail Safety Regulators Panel of Australia has adapted CRM to rail as Rail Resource Management, and developed a free kit of resources. Operating train crews at the National Railroad Passenger Corporation (Amtrak) in the United States are instructed on CRM principles during yearly training courses.

      Crew resource management has been adopted by merchant shipping worldwide. The STCW Convention and STCW Code, 2017 edition [39] published by the I.M.O. states the requirements for Bridge Resource Management and Engine Room Resource Management training. These are approved shore based training or simulator training or approved in service experience. Most maritime colleges now hold courses for deck and engine room officers. Refresher courses are held every five years. Together these are referred to as Maritime Resource Management.

      Firefighting application[edit]

      Following the successes experienced in the aviation community, Crew Resource Management (CRM) was identified as a potential safety improvement program for the fire services. Specifically, Ted Putnam, Ph.D., wrote a paper that applied CRM concepts to the tragic and violent deaths of 14 Wildland firefighters on the South Canyon Fire in Colorado.

      From this paper a movement was initiated in the Wildland and Structural Fire Services to apply the Aviation CRM concepts to emergency response situations. Various programs have since been developed to train emergency responders in these concepts and to help track where breakdowns occur in these stressful environments.

      The International Association of Fire Chiefs published its first CRM manual for the fire service in 2001. It is currently[when?] in its third edition.[40] In addition, several industry-specific textbooks have been published.

      Healthcare[edit]

      Elements of CRM have been applied in U.S. healthcare since the late 1990s, specifically in infection prevention. For example, the so-called "central line bundle" of best practices recommends using a checklist when inserting a central venous catheter. Unlike in the cockpit the observer checking off the checklist is usually lower-ranking than the person inserting the catheter. The observer is encouraged to communicate when elements of the bundle are not executed (for example, a breach in sterility has occurred).[41]

      TeamSTEPPS[edit]

      A division of the United States Department of Health and Human Services, the Agency for Healthcare Research and Quality (AHRQ), also provides training based in CRM principles to healthcare teams at no cost. This training, called TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety), and the program is currently[when?] being implemented in hospitals, long-term care facilities, and primary care clinics around the world.[42] Specifically TeamSTEPPs was designed to improve patient safety by teaching healthcare providers how better collaborate with each other by using various tools such as huddles, debriefs, handoffs, and check-backs.[43][42] Implementing TeamSTEPPS has been shown to improve patient safety.[44] Although there have been attempts to implement TeamSTEPPS in settings around the world, there is evidence to suggest that TeamSTEPPS interventions are difficult to implement and are not universally effective.[43] However, there are strategies that healthcare leaders can use to improve their chance of implementation success, such as using coaching, supporting, empowering and supporting behaviors.[45]

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